How does completing a survey on AccessIndex update the CMS entry?
When you complete your accessibility survey on the AccessIndex platform, the results do not need to be manually entered back…
When you complete your accessibility survey on the AccessIndex platform, the results do not need to be manually entered back into the CMS. AccessIndex sends the completed survey data back to your site automatically in the background.What happens…
I requested a login link but haven't received the email
If you clicked the button, saw the success message, but no email has arrived, work through the following checks.Check your…
If you clicked the button, saw the success message, but no email has arrived, work through the following checks.Check your spam or junk folder
Emails from AccessIndex may occasionally be filtered into spam. Check your spam or junk mail folder…
The "Request AccessIndex Login Link" button is greyed out- why?
There are two reasons the button may be disabled, each with a different message."Save Entry to Enable AccessIndex"
If you…
There are two reasons the button may be disabled, each with a different message."Save Entry to Enable AccessIndex"
If you are working on a new entry that has not been saved yet, the button will be disabled. The AccessIndex integration requires the…
Different user roles interact with AccessIndex in different ways.Business Admins
Business admins- the owners and managers…
Different user roles interact with AccessIndex in different ways.Business Admins
Business admins- the owners and managers of businesses listed on the site- can request an AccessIndex login link from the entry they manage. Once they have the link,…
AccessIndex is an accessibility surveying platform that integrates with the CMS to help businesses document and communicate…
AccessIndex is an accessibility surveying platform that integrates with the CMS to help businesses document and communicate their accessibility features to visitors planning a trip to your destination.The integration allows business owners and…
The "Request AccessIndex Login Link" button is greyed out- why?
There are two reasons the button may be disabled, each with a different message."Save Entry to Enable AccessIndex"
If you…
There are two reasons the button may be disabled, each with a different message."Save Entry to Enable AccessIndex"
If you are working on a new entry that has not been saved yet, the button will be disabled. The AccessIndex integration requires the…
I requested a login link but haven't received the email
If you clicked the button, saw the success message, but no email has arrived, work through the following checks.Check your…
If you clicked the button, saw the success message, but no email has arrived, work through the following checks.Check your spam or junk folder
Emails from AccessIndex may occasionally be filtered into spam. Check your spam or junk mail folder…
To complete an accessibility survey for your business, you first need to request a login link from within the CMS. The link…
To complete an accessibility survey for your business, you first need to request a login link from within the CMS. The link is sent to your email address and gives you direct access to the AccessIndex platform for your specific business…
How does completing a survey on AccessIndex update the CMS entry?
When you complete your accessibility survey on the AccessIndex platform, the results do not need to be manually entered back…
When you complete your accessibility survey on the AccessIndex platform, the results do not need to be manually entered back into the CMS. AccessIndex sends the completed survey data back to your site automatically in the background.What happens…
What accessibility data gets added to an entry after a survey is completed?
When an accessibility survey is completed on AccessIndex and the results are sent back to the CMS, two sets of data are…
When an accessibility survey is completed on AccessIndex and the results are sent back to the CMS, two sets of data are populated on the business entry.Accessibility Criteria
This field records the specific accessibility compliance criteria that…
A business user says they can't access AccessIndex
If a business user reports that the AccessIndex button is unavailable or the feature is not working for them, work through…
If a business user reports that the AccessIndex button is unavailable or the feature is not working for them, work through the following checks.Check they are assigned as a business admin
The most common reason is that the user is not listed as a…
I completed a survey but the accessibility information hasn't updated on the entry
If you have submitted your survey on the AccessIndex platform but the accessibility fields on the business entry have not…
If you have submitted your survey on the AccessIndex platform but the accessibility fields on the business entry have not been updated, work through the following checks.Allow a few minutes
The survey results are sent back to the CMS automatically…