Which content sections can be included in a campaign?
Email campaigns are built from published entries in your CMS content sections. The sections available to you depend on which…
Email campaigns are built from published entries in your CMS content sections. The sections available to you depend on which sections exist in your site and which have been enabled in the Email Automation configuration by your site…
The "Request AccessIndex Login Link" button is greyed out- why?
There are two reasons the button may be disabled, each with a different message."Save Entry to Enable AccessIndex"
If you…
There are two reasons the button may be disabled, each with a different message."Save Entry to Enable AccessIndex"
If you are working on a new entry that has not been saved yet, the button will be disabled. The AccessIndex integration requires the…
How do I set up a redirect that matches multiple similar URLs?
Standard redirects match one specific URL exactly. If you need a single redirect to handle a range of similar URLs- for…
Standard redirects match one specific URL exactly. If you need a single redirect to handle a range of similar URLs- for example, when migrating a whole section of a site where dozens of URLs share the same structure- Retour supports pattern-based…
Why does the same image look different across different parts of the site?
If you have noticed that an image appears cropped differently- or at different proportions- in different places on your…
If you have noticed that an image appears cropped differently- or at different proportions- in different places on your site, this is by design. Different areas of the site use different image transforms.What is an image transform?
When the CMS…
Business Login is a feature that allows the individual businesses within your destination to log in to a dedicated portal on…
Business Login is a feature that allows the individual businesses within your destination to log in to a dedicated portal on your website's CMS and manage their own listings and content. Rather than your team handling every update on behalf of local…
A business user says they can't access AccessIndex
If a business user reports that the AccessIndex button is unavailable or the feature is not working for them, work through…
If a business user reports that the AccessIndex button is unavailable or the feature is not working for them, work through the following checks.Check they are assigned as a business admin
The most common reason is that the user is not listed as a…
Why can't I edit the fields on a DataThistle imported event?
Events that have been imported from DataThistle are managed by an automated sync process. While you can technically open…
Events that have been imported from DataThistle are managed by an automated sync process. While you can technically open these entries in the CMS and make changes, any edits to DataThistle-managed fields will be overwritten the next time the sync…
What accessibility data gets added to an entry after a survey is completed?
When an accessibility survey is completed on AccessIndex and the results are sent back to the CMS, two sets of data are…
When an accessibility survey is completed on AccessIndex and the results are sent back to the CMS, two sets of data are populated on the business entry.Accessibility Criteria
This field records the specific accessibility compliance criteria that…
If you have been added as a CMS user but are unable to log in, there are several common causes to work through.Check you…
If you have been added as a CMS user but are unable to log in, there are several common causes to work through.Check you are using the correct login URLThe CMS login page is not located at the default address that most users might expect. If you…
Why can't a business user see a particular section or field?
Access for business users in the Business Login portal is controlled at two levels- the site-wide Business Login…
Access for business users in the Business Login portal is controlled at two levels- the site-wide Business Login configuration and the package tier assigned to each individual business. If a business user cannot see a section or field that they…
Understanding user groups- what content managers, SEO managers, and business admins can each do
Access to features and content in the CMS is controlled by user groups. Your site has three main user groups, each with a…
Access to features and content in the CMS is controlled by user groups. Your site has three main user groups, each with a different level of access.Content Managers
Content managers have the broadest access of the three groups. They can create,…
How do I connect the CMS to the Availability Search Engine?
The connection between the CMS and the Availability Search Engine is managed from Availability Search > Connections in…
The connection between the CMS and the Availability Search Engine is managed from Availability Search > Connections in the control panel.What you need
To set up a connection, you need a Personal Access Token from the DestinationCore…