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How do I add a new event or offer? (Quick Guide)
(Only relevant if your destination has given your business access to this — not every business will have this option.)Select… (Only relevant if your destination has given your business access to this — not every business will have this option.)Select the business it relates to from your dashboard.Choose the relevant tab (e.g. Events or Offers).Click Create New.Fill in the…
A business user says they can't access AccessIndex
If a business user reports that the AccessIndex button is unavailable or the feature is not working for them, work through… If a business user reports that the AccessIndex button is unavailable or the feature is not working for them, work through the following checks.Check they are assigned as a business admin The most common reason is that the user is not listed as a…
I created a category but it isn't showing up as an option in my entries
If you have created a new category but it is not appearing as an option when editing an entry, the most likely cause is that… If you have created a new category but it is not appearing as an option when editing an entry, the most likely cause is that the category was created in the wrong category group.Category fields are linked to specific category groupsYour CMS has…
How do I target an ad to specific pages?
By default, ads are drawn from the general pool of available inventory and may appear on any page that has an ad placement.… By default, ads are drawn from the general pool of available inventory and may appear on any page that has an ad placement. You can make a specific ad more likely to appear on particular pages by relating it to those entries in the CMS.How…
I can't upload a file
If you are having trouble uploading a file to the CMS, the most common causes are the file type not being accepted or the… If you are having trouble uploading a file to the CMS, the most common causes are the file type not being accepted or the file being too large. The checks below should help identify the issue.Check the file type is accepted by that…
I accidentally moved an entry in a Structure section
There are a couple of reasons this can happen, and understanding how Craft CMS handles future post dates will help clarify… There are a couple of reasons this can happen, and understanding how Craft CMS handles future post dates will help clarify the expected behaviour.The entry was saved as enabledWhen you save an entry with its status set to Enabled, Craft CMS sets…
How do I update my Business Profile? (Quick Guide)
1. Log in and select the business you want to update from your dashboard.2. Go to the Business Profile tab and click the… 1. Log in and select the business you want to update from your dashboard.2. Go to the Business Profile tab and click the Edit button.3. Work through the tabs (contact details, opening hours, images, etc.) and fill in your changes.4. Click Submit for…
What is the Content Builder?
What is the Content Builder?A: The Content Builder is one of the tools available in the DestinationCore DCMS for creating… What is the Content Builder?A: The Content Builder is one of the tools available in the DestinationCore DCMS for creating and laying out content. Depending on the page you're editing and what you want to do, there are different ways to add and…
My submission was rejected — what do I do?
Don't worry, this is a normal part of the process. When something is rejected, you'll receive an email explaining the… Don't worry, this is a normal part of the process. When something is rejected, you'll receive an email explaining the reason. To fix it:Log in and find the rejected item on your dashboard.Open it — your previous content will still be there, you…
How do I set up a recurring campaign?
Recurring campaigns are generated automatically from a template on a schedule you define. Once configured, the CMS will… Recurring campaigns are generated automatically from a template on a schedule you define. Once configured, the CMS will create a new campaign at the specified interval without any manual action required.Enabling recurrence Open the campaign…
Step-by-Step: Resetting Your Password or Activating Your Account
If you've forgotten your password, or your account activation link has expired, the same feature fixes both.Go to the login… If you've forgotten your password, or your account activation link has expired, the same feature fixes both.Go to the login page for your destination's website (usually the site's normal web address with /destinationcore added to the end).Click the…
What do the different campaign statuses mean?
Every campaign in the Email Automation system has a status that reflects where it is in its lifecycle. The available actions… Every campaign in the Email Automation system has a status that reflects where it is in its lifecycle. The available actions for a campaign depend on its current status.Draft The campaign has been created in the CMS but has not yet been…