I sent a campaign but recipients aren't receiving it
If a campaign has been sent but subscribers are reporting they have not received it, the issue is most likely within…
If a campaign has been sent but subscribers are reporting they have not received it, the issue is most likely within Mailchimp rather than the CMS. The CMS is responsible for generating the campaign and creating it in Mailchimp- delivery to…
How do I use audience segments to target specific subscribers?
Audience segments allow you to send a campaign to a defined subset of your Mailchimp audience rather than the full list.…
Audience segments allow you to send a campaign to a defined subset of your Mailchimp audience rather than the full list. This is useful if you want to target subscribers based on their interests, location, engagement history, or any other criteria…
Which content sections can be included in a campaign?
Email campaigns are built from published entries in your CMS content sections. The sections available to you depend on which…
Email campaigns are built from published entries in your CMS content sections. The sections available to you depend on which sections exist in your site and which have been enabled in the Email Automation configuration by your site…
My campaign has been generated but isn't appearing in Mailchimp
After a campaign is generated in the CMS, it is created in Mailchimp as part of the same process. If the campaign appears in…
After a campaign is generated in the CMS, it is created in Mailchimp as part of the same process. If the campaign appears in the CMS but cannot be found in your Mailchimp account, the following checks should help.Check the campaign status in the…
How do I use audience segments to target specific subscribers?
Audience segments allow you to send a campaign to a defined subset of your Mailchimp audience rather than the full list.…
Audience segments allow you to send a campaign to a defined subset of your Mailchimp audience rather than the full list. This is useful if you want to target subscribers based on their interests, location, engagement history, or any other criteria…
Recurring campaigns are generated automatically from a template on a schedule you define. Once configured, the CMS will…
Recurring campaigns are generated automatically from a template on a schedule you define. Once configured, the CMS will create a new campaign at the specified interval without any manual action required.Enabling recurrence
Open the campaign…
How do I send a test email before publishing a campaign?
Before sending a campaign to your full audience, you can send a test version to a specific email address to check how it…
Before sending a campaign to your full audience, you can send a test version to a specific email address to check how it looks in a real inbox. This is the recommended approach before any significant send.How to send a test
Open the campaign from…
I sent a campaign but recipients aren't receiving it
If a campaign has been sent but subscribers are reporting they have not received it, the issue is most likely within…
If a campaign has been sent but subscribers are reporting they have not received it, the issue is most likely within Mailchimp rather than the CMS. The CMS is responsible for generating the campaign and creating it in Mailchimp- delivery to…
Which content sections can be included in a campaign?
Email campaigns are built from published entries in your CMS content sections. The sections available to you depend on which…
Email campaigns are built from published entries in your CMS content sections. The sections available to you depend on which sections exist in your site and which have been enabled in the Email Automation configuration by your site…
What is the difference between a campaign template and a campaign?
A campaign template and a campaign are two distinct things in the Email Automation system, and understanding the difference…
A campaign template and a campaign are two distinct things in the Email Automation system, and understanding the difference is important to getting the most out of the feature.Campaign templates
A campaign template is a reusable blueprint. It…
My campaign is missing content or showing fewer entries than expected
If a generated campaign appears to be missing entries or has fewer items than you expected, there are several things that…
If a generated campaign appears to be missing entries or has fewer items than you expected, there are several things that can affect how much content is included.Only published entries are included
The campaign generation process only pulls in…
A visual preview of any campaign can be viewed directly within the CMS without sending a test email. This is useful for a…
A visual preview of any campaign can be viewed directly within the CMS without sending a test email. This is useful for a quick check before deciding whether to send or make adjustments.How to preview
Open the campaign from the Campaigns section…
Email Automation is a feature built into your CMS that allows you to create, generate, and send email campaigns to your…
Email Automation is a feature built into your CMS that allows you to create, generate, and send email campaigns to your subscribers without leaving the control panel. Campaigns are built automatically from the latest published content on your site…
The visual appearance of your generated emails is controlled by the Template Settings section within the Email Automation…
The visual appearance of your generated emails is controlled by the Template Settings section within the Email Automation configuration page. Changes made here apply to all campaigns generated for that site.Colour settings
Primary Colour- the main…
Every campaign in the Email Automation system has a status that reflects where it is in its lifecycle. The available actions…
Every campaign in the Email Automation system has a status that reflects where it is in its lifecycle. The available actions for a campaign depend on its current status.Draft
The campaign has been created in the CMS but has not yet been…